Help and Faqs

Here you will find answers to our most commonly asked questions.

What are your store hours?

Monday thru Friday from 10 am to 5 pm (central time)
Holidays: We are closed for all major holidays. We are also closed Christmas Eve through New Years Day.

How do I find the correct size for my pet?

Sizing instructions can be found on our sizing information page and within the images on all product pages.

When will my order ship?

We are proud to offer items that are hand made. Most products ship within 7 - 10 business days. Please allow extra time during our busy holiday seasons and for larger orders. We will send you tracking information on the day your order ships so that you can keep track of where your order is and when it will be delivered.

Has my order shipped?

We will send you tracking information once your shipping label is created and your tracking will become active once your collar is out of production and on its way to you.

What shipping services do you offer?

To save you money, we use USPS First Class and Priority Mail services.

What are your care instructions?

Crystal Care instructions: Be kind to your pets crystal item. It is like a fine piece of jewelry and is not meant for rough play or for sleeping in. Our crystal collars, harnesses and leashes are meant to be for gentle wear or dress up time. Crystal Care: To clean: It is best to use a gentle dish soap and water on crystal. Add just a couple of drops to a 1/2 cup of warm water. Use a baby's toothbrush or small soft bristle brush as to not scratch the stones or the setting. You can use it to gently work around the prongs of the setting and remove dirt and grime. Do not scrub, but use gentle, circular motions. Rinse with warm, clear water so that there are no soap bubbles left behind. Dab dry with a clean, soft cloth. Allow the collar / leash / harness to fully dry.

Leather Care: It is best to use a leather cleaner to keep your pets leather item clean.

Stone Replacement: We make every effort to be sure no stones come loose by sealing them in their settings. If by chance you lose a crystal (we know our pets love to play) please feel free to contact us and we may be able to send you a replacement crystal. Just open the prongs and replace the stone. Once stones are replaced, you will need to close the prongs (a tweezers works well). Afterward, turn the collar upside down - stones side facing down on a table or counter top using a paper towel to protect the surface, and press along the length of the collar with your palms to make sure the prong settings are flush to the crystal. It is now good as new!

What is your Return Policy?

You can find information on our policies here.